Privacy Policy

1. Who We Are

This Privacy Policy explains how i.m. Walrus, INC., the consulting practice of Chelsea DiPilla (“Company,” “we,” “us,” or “our”), collects, uses, and shares personal information.

It applies to this website, our booking and contact forms, our emails and other messages, and the consulting and coaching services we provide (together, the “Services”). By using the Services, you agree to this Privacy Policy.

2. Information We Collect

Information you give us

  • Contact details: your name, email address, phone number, business name, and role

  • Booking and inquiry details: what you tell us in a contact form, consultation request, or scheduling page, including information about your business and its challenges

  • Payment details: billing name, billing address, and transaction records. Card numbers are collected and processed by our payment processor; we do not store full card numbers

  • Client information: if you become a client, the business, financial, operational, staff, and customer information you share so we can do our work, and any login access you grant to your business systems

  • Community content: what you post or say in group calls, events, and online communities such as the Got Ops? Slack community

  • Testimonials and feedback: anything you choose to share about your experience with us

Information collected automatically

When you visit the website, we and our service providers may collect your IP address, general location (city or region), device and browser type, pages viewed, links clicked, and the site that referred you. This is collected through cookies and similar technologies, described in Section 5.

Information from others

We may receive information about you from someone who refers you to us, from the scheduling, payment, and email tools we use, and from public sources such as your business website or professional profiles.

3. How We Use Information

We use personal information to:

  • Respond to inquiries and schedule and hold consultations

  • Provide our Services, including preparing plans, reports, and recommendations for clients

  • Process payments and keep business records

  • Run our community spaces and events

  • Send service messages, such as confirmations, reminders, and updates to our terms

  • Send marketing emails about our offers and events, where you have signed up or the law otherwise allows

  • Understand how the website is used and improve it

  • Protect our business, our clients, and our community, and comply with the law

4. How We Share Information

We do not sell your personal information, and we do not share it with other companies for their own advertising.

We share personal information only in these situations:

  • Service providers: companies that help us run the business, such as website hosting, scheduling, payment processing, email, video calls, messaging, client portal, and document storage tools. They may use your information only to provide their services to us

  • Community members: if you join a group program or community, other members will see your name and what you choose to post or say

  • Professional advisors: our attorneys, accountants, and insurers, where reasonably needed

  • Legal reasons: when required by law, subpoena, or court order, or to protect the rights, safety, or property of our business, our clients, or others

  • Business transfer: if the business is sold, merged, or reorganized, your information may transfer to the new owner, subject to this Privacy Policy

  • With your consent: for example, when you approve a testimonial for publication

5. Cookies and Analytics

The website uses cookies and similar technologies to keep it working, remember your preferences, and measure how visitors use it. Our website host and analytics providers may set these cookies.

You can block or delete cookies in your browser settings. If you do, parts of the website may not work as intended. The website does not currently respond to browser “Do Not Track” signals.

6. Marketing Messages

If you join our email list or become a client, we may send you emails about our offers, events, and content. Every marketing email includes an unsubscribe link, and you can also email us to be removed. We will still send service messages about bookings, payments, and your account.

We send text messages only if you have given us your number for that purpose. You can reply STOP at any time to opt out.

7. Client Confidential Information

If you are a client, the business information you share with us, and anything we see when you give us access to your systems or when we visit your business, is also protected by the confidentiality terms of your client agreement. Where your client agreement gives greater protection than this Privacy Policy, your client agreement controls.

If you give us information about other people, such as your staff or customers, you are responsible for having the right to share it with us. We use it only to provide the Services to you.

We are a business consulting practice, not a healthcare provider. Please do not send us patient records or other protected health information.

8. How Long We Keep Information

We keep personal information for as long as we need it for the purposes described above, and for as long as required for legal, tax, and accounting reasons. When a client engagement ends, we revoke or return system access as described in the client agreement. You can ask us to delete your information at any time, as described in Section 10.

9. Security

We use reasonable administrative and technical measures to protect personal information, including limiting access to those who need it and using reputable service providers. No website, email, or storage system is completely secure, so we cannot guarantee absolute security. Please do not send passwords or sensitive information by ordinary email unless we have agreed on a secure way to share them.

10. Your Choices and Rights

You can ask us to:

  • Tell you what personal information we hold about you

  • Correct information that is wrong or out of date

  • Delete your information, subject to records we must keep by law

  • Stop sending you marketing messages

To make a request, email Chelsea@chelseadipilla.com. We may need to confirm your identity first, and we aim to respond within thirty (30) days. We will not treat you differently for making a request.

Depending on where you live, you may have additional privacy rights under your state's or country's laws. We will honor valid requests made under those laws.

11. Children

Our Services are for business owners and professionals. They are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

12. Visitors From Outside the United States

We are based in the United States, and your information is stored and processed here. If you use the Services from another country, you understand that your information will be transferred to the United States, where privacy laws may differ from those where you live.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the website and change the effective date above. If a change is significant, we will take reasonable steps to let you know.

14. Contact

Questions about this Privacy Policy or your information? Reach us at:

i.m. Walrus, INC. 1158 Saint Augustine Dr, Castle Hayne, NC 28429 Chelsea@chelseadipilla.com